Itihaas recently hosted a networking lunch for Midlothian and East Lothian’s Chamber of Commerce. Matin Khan also offered his insight to the success of Dalkeith’s popular Indian restaurant! Other than high quality Indian food and excellent customer service, customer engagement is very important!
“Engage in a dialogue, listen to them, encourage them to give you their feedback – negative or positive. Act on any criticism or worthwhile suggestion.”
Proceeds from the lunch where also donated to a charity chosen by the Chamber of Commerce – Maggie’s Cancer Caring Centres.
Read the full story in the Midlothian Advertiser dated 21 July 2011.