Award-winning Dalkeith restaurant Itihaas has achieved the highest possible ratings from guests reviewing for the world’s largest travel site.
The Indian-Bangladeshi restaurant on Eskbank Road got the maximum 5.0 mark from people assessing it for TripAdvisor.
Awarding Ithaas a Certificate of Excellence, Christine Petersen, President of TripAdvisor for Business, praised the restaurant’s “exceptional ratings over the past year.”
In a letter to the restaurant’s director, Matin Khan, she added: “This is a significant achievement, deserving recognition from travellers and staff.”
To qualify for the Certificate, businesses must maintain an average rating of four or higher out of a possible five marks as reviewed by travellers on TripAdvisor. Additional criteria include the number of reviews. TripAdvisor attracts more than 50 million unique monthly visitors to its Website and has more than 20 million members.
“Although we were given the best possible marks my team and I are always trying to improve our standards,” Mr Khan commented. “We are determined to make our customer service equally as good as the food we serve, and are grateful to all guests who took the trouble to give their feedback and report their positive dining experiences to TripAdvisor.”
Last month Itihaas was named Best for Customer Service in the inaugural Midlothian Food and Drink Awards. In the past couple of years it has also been voted the Best South Indian Restaurant and Best Bangladeshi Restaurant in Scotland.
